Information for Patients

Frequently Asked Questions

  • Should I still attend my upcoming scheduled appointment with my physician?

    In alignment with decisions from state officials, some scheduled clinic appointments may need to be rescheduled. You may be contacted about a change in your upcoming appointment or you may contact your physician’s office for more information. Certain screening questions will be asked when you call.

    Virtual visits or telephone visits may be an appropriate option for some appointments as determined by your physicians’ office.

    If you are feeling ill, do not attempt to come into your physician’s office. Call ahead to discuss your symptoms. Patients with chronic conditions may need to continue physician care on an ongoing basis —contact your physician’s office to discuss your options. Please know that if your care requires an in-person visit, it will be done.

    For medical refills or to message your provider, use the MyChart app to connect to our patient portal. Visit our MyUFHealth page to learn more or to sign up for an account.

  • What will happen with my upcoming scheduled surgery?

    In alignment with decisions from state officials, some scheduled noncritical surgeries may need to be rescheduled. You may be contacted about a change in your upcoming appointment or you may contact your physician’s office for more information. Certain screening questions will be asked when you call.

    Virtual visits or telephone visits may be an appropriate option for some appointments as determined by your physicians’ office.

    If you are feeling ill, do not attempt to come into your physician’s office. Call ahead to discuss your symptoms. Patients with chronic conditions may need to continue physician care on an ongoing basis —contact your physician’s office to discuss your options. Please know that if your care requires an in-person visit, it will be done.

    For medical refills or to message your provider, use the MyChart app to connect to our patient portal. Visit our MyUFHealth page to learn more or to sign up for an account.

  • What do I do if I experience symptoms of COVID-19?

    If you think you have been exposed to someone who tested positive to COVID-19 or if you start to experience symptoms (fever, cough and shortness of breath), call your doctor first for medical advice. You can also visit CDC.gov to learn the answers to frequently asked questions.

  • How can I reduce my stress levels right now?

    David Chesire, PhD, a UF Health psychologist, shares specific ways you and your family can reduce stress and maintain good mental health as you practice social distancing. Dr. Chesire explains the importance of taking care of yourself and protecting others. It is important to note that social distancing does not mean social isolation.

Documents and resources

MyUFHealth

Your health is important to you 24 hours a day, not just during clinic hours. The University of Florida Health offers MyUFHealth to encourage you to take an even greater role in your health care. You will need a personal email address to enroll in MyUFHealth.