Pharmacy: Medication Process

The process of preparing medication for patients is organized and well-coordinated. Please continue reading for more information on how we prepare your medicine.

Why does it take so long?

You have probably wondered what we do behind the scenes and why it takes so long to get your medications ready. There are multiple steps we take to process your prescriptions in a safe and accurate manner.

  1. Prescription data entry
  2. Pre-verification (clinical review)
  3. Triage station
  4. Filling
  5. Verification (checking)
  6. Bin management
  7. Release to patient (pick up)

Prescription Data Entry

Your prescription is entered into the pharmacy system.

  • Front prescription data entry: Technician enters in your prescription when you present them at the window. (Photo 1)
  • Back prescription data entry: When your provider sends in a prescription electronically, it sits in a queue until a technician reviews it and enters it into your profile. (Photo 2)

Preverification (Clinical Review)

Every new prescription is reviewed by a pharmacist for drug interactions, duplication of therapy, and appropriate dose. (Photo 3)

Triage Station

If there is an issue with your prescription and we need to get clarification from your provider, it will be sent to the Triage Pharmacist to resolve the issue. How quickly we resolve the issue depends on how quickly the provider returns our messages. (Photo 4)


  • Common medications are filled by our dispensing robot. (Photo 5)
  • Other medications are counted by hand.

Verification (Checking)

  • After the medication is filled, the pharmacist verifies that it was filled with the right medication and again checks to make sure the dose, directions, and day supply are appropriate.
  • At this point, any drug information is printed out with the receipt.

Bin Management

The finished medication orders are bagged and scanned into bins at the pick up area.

Release to Patient (Pick Up)

When the patient comes to pick up, our technician retrieves the medications and verifies two patient identifiers to ensure we provide the right medication to the right patient. (Photo 6)