Prescription Drop Off and Pick Up
Please always check in with the clerk at the pharmacy entrance upon arrival. For
the safest and quickest service, please be ready to show your state-issued photo
ID and provide patient name and date of birth.
Electronic Prescription Procedures
All e-prescriptions will be made ready for pick up on the next business day unless
you call 904-244-4020 to speak with a staff member.
- If you know that your doctor has sent over electronic prescriptions (E-Prescriptions),
and you would like to pick them up on the same day, please call 904-244-4020 to
speak with a staff member. Our staff will provide you with a pick up time depending
our workflow and your need.
- Otherwise, all E-Prescriptions will be made ready for pick up on the next business
- All controlled substance prescriptions must still be printed and signed by the doctor.
You will have to bring to the actual prescription to the pharmacy.
- E-prescriptions that are too soon to be filled will be placed on hold on your medication
profile. Please call us to obtain the Rx numbers in order to call into the refill
system when they are due.
- Please continue to use the automated refill system to request your refills. This
information only applies to new prescriptions sent electronically.
- We strongly encourage you to sign up to receive text message reminders when your
medications are ready for pick up. Our clerk or technician can sign you up at your
90-day Supply of Maintenance Medications for City Contract Patients
Effective July 11, 2016, we are pleased to announce that our pharmacy will fill a
90-day supply of chronic maintenance medications for City Contract patients, if
prescribed by your providers.
Please share the following prescribing guidelines with your providers:
- Prescriptions must be for chronic maintenance medications with stable doses – those
medications where your dose is not going to change within the next 90 days.
- New medications and/or dose changes should be written as a 30-day supply.
- If we receive a prescription with a dose change soon after you pick up your 90-day
refill, you may be instructed to adjust your dosage by using your current medication
(if possible). The new prescription may be placed “on hold” until you finish your
- Your provider must write the prescription for a 90-day supply.
- Chronic medications written as a 90-day supply will be filled as a 90-day supply,
unless the customer verbally requests a smaller quantity.
- Refills may be requested up to 10 days before the next fill date. For your safety,
please be sure to have your Rx number or name and strength of your medication when
- Benefit does not apply to controlled substance medications (limited to a 30-day
- Lost/stolen medications will not be replaced. Your options would be to pay cash
for a quantity sufficient to last until your next fill date, or request a separate
prescription from your provider to fill at an outside pharmacy.
We encourage 90-day supplies for chronic maintenance medications to save you time
and travel expenses by reducing trips to the pharmacy, and to improve medication
use. If you have any questions, please call our pharmacy at 244-4020.
Note: Our pharmacy will continue to fill 90-day prescriptions for third party plans
according to their plan rules.
Text Message Notifications
To better serve you, the pharmacy offers an automatic text message service to notify
you when your medications are ready to be picked up. Ask a staff member how to receive
text message notifications on your phone.
- You may receive one or more text messages, depending how your medication order was
received by our pharmacy.
- Text messages will be sent once your prescription is ready for pick up.
- Medications will be available for pick up for 10 business days. We are unable to
notify when these prescriptions are returned to the shelf if you did not pick them