UF Cares Virtual Visit
Call (904) 383-1052
to request an appointment

Try Virtual Visit with
your UF Health provider

The UF Health providers you already know and trust are now offering care from anywhere with Virtual Visit. From primary care visits to specialty care for patients living with HIV, appointments are simple and save time. Comprehensive HIV care including education, counseling and medication management can all be completed through Virtual Visit. The program allows you to see your doctor through your mobile phone, tablet, laptop or computer, so you can skip the trip to the clinic.

Make your next appointment with Virtual Visit.

Call (904) 383-1052 to request an appointment

Or request an appointment online

The same caring experts.
An easier way to see them.

Frequently Asked Questions

A virtual visit provides remote delivery of health care services and clinical information using telecommunications technology, such as a computer, smartphone or tablet.
Telemedicine is a significant and rapidly growing component of health care in the United States. Over half of all U.S. hospitals now use some form of telemedicine. Around the world, millions of patients use telemedicine to monitor their vital signs, remain healthy and out of hospitals and emergency rooms. Both patients and health care providers alike download health and wellness applications for use on their cell phones. It is a continually growing practice.
Currently, Virtual Visit appointments are offered through all UF Health primary care practices to some degree. Not all physicians are currently participating in this technology. You must verify with your specific primary care location as to whether your doctor offers this type of appointment. You must also be an established patient.
Thirty-one states and the District of Columbia require that private insurers cover telemedicine the same as they cover in-person services, but Florida is still working on this legislation. Many insurers cover at least some portion of telemedicine appointments. Florida Medicaid covers virtual visits in many cases.. Please contact your insurance provider to confirm if the company covers telemedicine services.
In order to participate successfully in the UF Health Virtual Visit appointment, the following technical recommendations are required:
  • Charge mobile devices to at least 50 percent before appointment times.
  • Find a quiet space with adequate lighting.
  • Wired internet connections are the most reliable when available. Wi-Fi and 4G/LTE are also acceptable.
  • Rotate device to landscape mode and set at a fixed angle.
  • Use Wi-Fi if you have a cellular data limit for your device.
  • Wear ear buds with a built-in microphone to improve audio.
  • Georgia residents will need to access an approved presentation site for visits. UF Health has a variety of site location partners in Southeast Georgia.
The video component of the visit is not archived or recorded. Your physician or provider will document a note in your chart as they would if you were seeing them in person.
Yes. You will access the secure link to your appointment through your MyChart account. The connection between you and your provider is secure. A customer service representative will enter your virtual exam room to verify your information in the medical record, make sure the audio and video is working, and collect your payment. Then they will notify your provider that you are ready to be seen, notify you of any wait time and leave your virtual room. During your appointment, your physician will put a note on his or her door to let others know that he or she is seeing a patient virtually and must not be interrupted.
You may find a list of participating providers by clicking the link below.
https://ufhealthjax.org/virtual-visit/providers-services.aspx