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EpicCare MyLink

Log into EpicCare MyLink
Billing and Insurance

EpicCare MyLink is the community physician portal for UF Health. This portal provides real-time web access to patient information, so physicians who practice at locations outside of UF Health Jacksonville can access patients' clinical data. This streamlines and speeds up the ability to remain up to date on changes to patients’ medical record.

Features

Using EpicCare MyLink, you will be able to access and search the patient's chart, including:

  • Inpatient admissions or discharges
  • Completion of outpatient visits
  • Lab results
  • Demographics
  • Allergies
  • Medications
  • Problem List
  • Medical and Surgical History

Benefits

  • Place orders and appointment requests to UF Health
  • Monitor appointment requests
  • Receive notification of key patient events

Begin Your Access Request

New organization not currently setup for UF Health MyLink

Download an Organization Access Agreement

  • Your Site Administrator should sign the Organization Agreement. The Site Administrator is the person in your office responsible for maintaining and overseeing MyLink Accounts.
  • You will upload a copy of the signed agreement in the next step.
  • The Site Administrator must have completed HIPAA training. If your organization does not provide HIPAA training you may use UF Health’s provided HIPAA training.
  • Organizations must be able to provide proof of completion of such training upon request of UF Health for a minimum of six (6) years.

Create a new MyLink Organization and add new users

  • Download a PDF with full step-by step instructions
  • Go to the UF Health MyLink Registration webpage
  • Click the "Request New Account" link under the "LOG IN" button
  • Select “Request a new site” and choose a type of site to create
  • Fill out all required fields and attach the Organization Agreement
  • Add a user to your site during registration. Make sure to check the “Make this user a site administrator” box at the bottom of the user request for anyone in your office who will be a Site Administrator.

Submit the request

  • Requests can take up to five days to be reviewed and completed
  • The Site Administrator will receive their login information via email. They will then be able to add New Users from within MyLink
  • When you login to your account there are user-guides for MyLink to assist you. You will find them in the Quick Links section on the home page.

New user whose organization is currently setup with UF Health MyLink

Any user requesting access to Epic MyLink must have completed HIPAA training.

  • If your organization does not provide HIPAA training you may use UF Health’s provided HIPAA training.
  • Organizations must be able to provide proof of completion of such trainings upon request of UF Health for a minimum of six (6) years.

Partner with your Site Administrator

Your Site Administrator will be the one to place any new user requests on behalf of your organization.

  • Download a PDF with full step-by step instructions
  • If you are unsure who your Site Administrator is, you can:
    • Partner with a coworker at your organization who currently has access. They can use the “Who is my Site Administrator” link in the Quick Links section of the homepage of MyLink.
    • Contact our EpicCare MyLink support team at UF Health. We can look up the information for your organization and let you know who your Site Administrator is. Please provide the name of your organization in the email. Please allow our EpicCare MyLink support team time to process your inquiry.

Your Site Administrator submits your New User request

  • Requests can take up to five days to be reviewed and completed
  • When the request is approved, your Site Administrator will receive an In-Basket message. The message will include your Login ID and will set your Temporary Password
  • When you login you will be prompted to change your password. You will also have to agree to UF Health’s and Epic’s Terms & Conditions before you will be able to use Epic MyLink
  • When you login to your account there are user-guides for MyLink to assist you. You will find them in the Quick Links section on the home page.


Logging in

Logging out

To maintain patient confidentiality, you need to log out or secure your screen when you are done working or have to leave the computer for any reason. There are two ways to do this:

  • Click Log Out to log out of EpicCare MyLink. The next time you log in, you are directed to your start page.
  • Secure the computer by clicking Secure. When you log back in, you return to the same page that you were using before you secured the screen. This way, you don't need to navigate back to the page on which you were previously working.

Questions?

If you have questions or need clarification, please contact support by calling (352) 265-0526 or by emailing MyLinkSupport@ufhealth.org.