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(904) 244-0411

What to Expect During Your Visit

Call Us: (904) 244-5243

Triage

Triage (assessment room) is the area where a nurse checks each child's level of need to ensure that the sickest children are seen first. The nurse will:

  • Ask about your child's health problem
  • Examine your child
  • Check your child's weight, temperature, heart rate, breathing, blood pressure and oxygen level
  • Decide in what order your child should be seen

Registration

Registration begins with a very brief interview by our registration staff and is limited to asking your child's name and reason for the visit. Completion of the registration process will occur after the nurse evaluates your child in triage and may be performed in your child's room. We also ask you to show us:

  • Your insurance card
  • Identification to prove that you are the legal guardian of the child (so that you can give consent for treatment of the child)

Waiting room

The waiting room is where you wait until we can see your child. Please feel free to use the toys and books. There is also a flat screen television and a DVD playing movies at all times. We also have written educational materials that we encourage you to read. The materials include topics on injury prevention and other pediatric emergencies.

Please do not hesitate to tell the triage nurse if:

  • Your child seems to be getting sicker
  • Your child needs to use the bathroom — if needed, the nurse can help your child collect a urine sample
  • If you are leaving the waiting area for a long time
  • If your child wants to eat or drink (make sure it is all right for your child to do this)

What to Expect When You Are Seen

  1. A nurse will call you to an exam room
  2. A healthcare provider (doctor, resident or physician assistant) will examine your child
  3. Tests or treatments will be started as needed
  4. When the ED visit is done, your child will be allowed to leave (discharged) or will be admitted to the hospital

Discharge

Written and verbal instructions will be given to you to care for your child at home. We ask you to:

  • Listen and ask questions as we explain home care for your child's specific health problem
  • Follow the instructions carefully to know when you should call your child's doctor for follow-up or if there is a need for follow-up in our emergency department.

Admission

If your child is admitted to the hospital, talk over the plan with the medical staff in the Pediatric Emergency Department.

We ask you to:

  • Talk to the people in the Admissions Office about your child's stay
  • Wait a little longer while your child's hospital room is prepared
  • Have an ED aide take you to the room
  • Meet the floor nurse and ask him or her any questions you may have

Where to Find Us

The Pediatric Emergency Department is located on the ground level, next to the hospital's main Emergency Department and Trauma Center.