Pharmacy: Specialty Services

UF Health Pharmacy – Jacksonville provides specialty pharmacy services for qualified UF Health Jacksonville patients. General information can be found on the pharmacy overview page.

The pharmacy currently services patients being treated by one or more of the following specialties:

  • Dermatology
  • Gastroenterology
  • Hepatology
  • Neurology
  • Oncology
  • Rheumatology


UF Health Jacksonville
655 W. 8th St.
Ambulatory Care Center, 1st Floor
Jacksonville, FL 32209


For urgent clinical questions, an on-call pharmacist is available 24/7 by calling 904-244-3000.

Hours of Operation

Monday – Friday, 8:30 a.m. – 5 p.m.
We are closed on all major holidays (or hospital-observed holidays).

  • New Year's Day - Friday, Jan. 1, 2021
  • Martin Luther King, Jr. Birthday - Monday, Jan. 18, 2021
  • Memorial Day - Monday, May 31, 2021
  • Independence Day (observed) - Monday, July 5, 2021
  • Labor Day - Monday, Sept. 6, 2021
  • Veteran's Day - Thursday, Nov. 11, 2021
  • Pharmacy System Conversion day – Friday, Nov. 19, 2021
  • Thanksgiving Day - Thursday, Nov. 25, 2021
  • Friday after Thanksgiving - Friday, Nov. 26, 2021
  • Christmas Eve – Friday, Dec. 24, 2021
  • Christmas Day (observed) - Monday, Dec. 27, 2021
  • New Year's Day (observed) - Friday, Dec. 31, 2021


If you have filled a specialty medication with us, please review the Welcome Packet you received on the first fill of your specialty medication for more information on:

  • Frequently Asked Questions
  • Patient Rights and Responsibilities
  • Patient Consent Agreement and Acknowledgement
  • How to Dispose of Medicines Properly

If you would like another copy or have questions or concerns, please contact the pharmacy at 904-244-3000.


We make it easy to refill your specialty medications. We also call to remind you, so you never miss a refill.

  • Refill by phone: Call 904-244-3000 to request a refill.
  • Visit us: If you choose, you can visit the pharmacy in person to request a refill.

We stock most specialty medications and can fill orders quickly. However, some may require ordering.

Prior Authorization

Many medications require prior authorization.

What is a prior authorization?

Your insurance reviews certain drugs before your plan covers them to make sure you are getting the right medication for the right situation.

Why does a drug need a prior authorization?

  • The drug should only be used for certain health conditions.
  • The drug is often misused.
  • The drug may have side effects or drug interactions that need to be tracked.
  • The drug is expensive and there may be another less expensive medication that can be used instead.

How do you know if a medication requires prior authorization?

Refer to your plan’s drug list, also called a formulary. You may find your plan’s drug list online. When you find the drug list, look for a PA after the name of your medication. You may also contact your plan for this information by calling the customer service number available on the back of your insurance card.

What if your prescription needs prior authorization?

You and/or the pharmacist should talk to your prescriber. There may be another drug for your condition that does not need prior authorization. If not, then request your prescriber complete a prior authorization with the insurance company. Your insurance will review the information and communicate the decision with you and your prescriber.

Need Help Paying for your Medication?

If you have a high copay, the pharmacy will look at different options to help lower your copay. You can also learn more from the following resources:

Information to Care for Your Health

UF Health Pharmacy – Jacksonville is URAC accredited for Specialty Pharmacy
Specialty Pharmacy
UF Health Pharmacy – Jacksonville is accredited by Accreditation Commission for Health Care (ACHC)