UF Health Pharmacy – Jacksonville provides specialty pharmacy services
for qualified UF Health Jacksonville patients. General information can be found
on the pharmacy overview page.
About Us
The pharmacy currently services patients being treated by one or more of the following
specialties:
- Dermatology
- Gastroenterology
- Hepatology
- Neurology
- Oncology
- Pulmonology
- Rheumatology
Managing specialty medications for chronic or rare conditions can be hard. Our specialty
team of pharmacists and pharmacy technicians work with you to provide the personalized
and optimized care you need. Our pharmacists are experts integrated into clinical
teams to assist providers in accessing specialty medications prescribed and improving
patient outcomes.
2022 Quality Performance Metrics:
- 94.6% of calls answered by a live person within 30 seconds or less
- 100% of patients surveyed rated their overall experience with our specialty pharmacy
as "Excellent"
- 99% of patients agree that the specialty pharmacy has improved their health-related
quality of life
Address
UF Health Jacksonville
655 W. 8th St.
Ambulatory Care Center, 1st Floor
Jacksonville, FL 32209
[map]
Contact
By phone: (904) 244-3000 on Monday – Friday, 8:30 a.m.
– 5 p.m.; for urgent clinical questions, an on-call pharmacist is available 24/7.
Fax number: (904) 244-3011
Hours of Operation
Monday – Friday, 8:30 a.m. – 5 p.m.
We are closed on all major holidays (or hospital-observed holidays).
- New Year's Day - Monday, Jan. 2, 2023
- Martin Luther King, Jr. Birthday - Monday, Jan. 16, 2023
- Memorial Day - Monday, May 29, 2023
- Independence Day - Tuesday, July 4, 2023
- Labor Day - Monday, Sept. 4, 2023
- Veteran's Day (observed) - Friday, Nov. 10, 2023
- Thanksgiving Day - Thursday, Nov. 23, 2023
- Friday after Thanksgiving - Friday, Nov. 24, 2023
- Christmas Eve (observed) – Friday, Dec. 22, 2023
- Christmas Day - Monday, Dec. 25, 2023
- New Year's Day - Friday, Jan. 1, 2024
Patients
If you have filled a specialty medication with us, please review the Welcome Packet
you received on the first fill of your specialty medication for more information
on:
- Frequently Asked Questions
- Patient Rights and Responsibilities
- Patient Consent Agreement and Acknowledgement
- How to Dispose of Medicines Properly
If you would like another copy or have questions or concerns, please contact the
pharmacy at (904) 244-3000.
Refills
We make it easy to refill your specialty medications. We also call to remind you,
so you never miss a refill.
- Refill by phone: Call (904) 244-3000
to request a refill.
- Refill by MyUFHealth: If you choose, you can refill your medication
on the MyUFHealth online portal or through the MyChart
mobile app.
- Visit us: If you choose, you can visit the pharmacy in person to
request a refill.
We stock most specialty medications and can fill orders quickly. However, some may
require ordering.
Prior Authorization
Many medications require prior authorization.
What is a prior authorization?
Your insurance reviews certain drugs before your plan covers them to make sure you
are getting the right medication for the right situation.
Why does a drug need a prior authorization?
- The drug should only be used for certain health conditions.
- The drug is often misused.
- The drug may have side effects or drug interactions that need to be tracked.
- The drug is expensive and there may be another less expensive medication that can
be used instead.
How do you know if a medication requires prior authorization?
Refer to your plan’s drug list, also called a formulary. You may find your plan’s
drug list online. When you find the drug list, look for a PA after the name of your
medication. You may also contact your plan for this information by calling the customer
service number available on the back of your insurance card.
What if your prescription needs prior authorization?
You and/or the pharmacist should talk to your prescriber. There may be another drug
for your condition that does not need prior authorization. If not, then request
your prescriber complete a prior authorization with the insurance company. Your
insurance will review the information and communicate the decision with you and
your prescriber.
Need Help Paying for your Medication?
If you have a high copay, the pharmacy will look at different options to help lower
your copay. You can also learn more from the following resources:
Information to Care for Your Health