Pharmacy: Specialty Services

Coronavirus (COVID-19) Ambulatory Pharmacy Update

March 26, 2020 - We continue to operate under normal business hours and will update our messaging if this changes. Please rest assured we are doing all we can to make sure we are able to continue providing you with the medications you need.

However, for the safety of our patients, visitor, and staff, please note that masks are now mandatory while on campus and expect to be screened at any hospital entrance (you will be asked questions and have a temperature check). Visit ufhealthjax.org/covid-19, for more details. During your visit to our pharmacy, please be aware of the following changes:

Reception Desk

  • The pharmacy reception desk is currently not staffed. Instead, Window 6 has been temporarily converted to our Reception Window.
  • Please fill out a pink Name and Date of Birth slip at the outside desk before entering our pharmacy via the metal detector.
  • Proceed to Window 6 if you:
    • Have general questions
    • Need a white ticket for same day service
    • Need to fill out a next day medication order request

Same Day Service

  • After retrieving a white numbered ticket from Window 6 (Reception), please have a seat until your number is called.

Pick Up Line

  • If your medications are ready, please wait in the pickup line.
  • Our security officer will limit the number of customers allowed inside the pharmacy, and those waiting in line are asked to stand 6 feet apart, guided by markings on the floor.
  • At the pickup window, staff will ask your permission to sign your name on the signature device, to reduce the transmission of germs.
  • If we need to hold your photo ID, we will give you an alcohol wipe to clean it afterwards.

Delivery

  • Our local courier service has implemented precautions to help reduce the transmission of germs.
  • The courier driver will verify the patient’s information and then sign their iPad with the patient’s name and notate COVID19.
  • After accepting delivery, please immediately dispose of outer packaging and wash your hands afterward.

Sanitizing Our Areas

  • Our staff is wiping down the outside pharmacy counters and windows and our internal workstations often.
  • We are also washing our hands often as well as using hand sanitizers.
  • Thank you for doing your part to help us combat this pandemic.

UF Health Ambulatory Pharmacy – Jacksonville provides specialty pharmacy services for qualified UF Health Jacksonville patients. General information can be found on the pharmacy overview page.

The pharmacy currently services patients being treated by one or more of the following specialties:

  • Gastroenterology
  • Hepatology
  • Neurology
  • Rheumatology

Address

UF Health Jacksonville
655 W. 8th St.
Ambulatory Care Center, 1st Floor
Jacksonville, FL 32209
[map]

Contact

For urgent clinical questions, an on-call pharmacist is available 24/7 by calling 904-244-3000.

Hours of Operation

Monday – Friday, 8:30 a.m. – 5 p.m.
We are closed on all major holidays (or hospital-observed holidays).

  • New Year's Day - Wednesday, Jan. 1, 2020
  • Martin Luther King, Jr. Birthday - Monday, Jan. 20, 2020
  • Memorial Day - Monday, May 25, 2020
  • Independence Day (observed) - Friday, July 3, 2020
  • Labor Day - Monday, Sept. 7, 2020
  • Veteran's Day - Wednesday, Nov. 11, 2020
  • Thanksgiving Day - Thursday, Nov. 26, 2020
  • Friday after Thanksgiving - Friday, Nov. 27, 2020
  • Christmas Day - Friday, Dec. 25, 2020
  • New Year's Day - Friday, Jan. 1, 2021

Patients

If you have filled a specialty medication with us, please review the Welcome Packet you received on the first fill of your specialty medication for more information on:

  • Frequently Asked Questions
  • Patient Rights and Responsibilities
  • Patient Consent Agreement and Acknowledgement
  • How to Dispose of Medicines Properly

If you would like another copy or have questions or concerns, please contact the pharmacy at 904-244-3000.

Refills

We make it easy to refill your specialty medications. We also call to remind you, so you never miss a refill.

  • Refill by phone: Call 904-244-3000 to request a refill.
  • Visit us: If you choose, you can visit the pharmacy in person to request a refill.

We stock most specialty medications and can fill orders quickly. However, some may require ordering.

Prior Authorization

Many medications require prior authorization.

What is a prior authorization?

Your insurance reviews certain drugs before your plan covers them to make sure you are getting the right medication for the right situation.

Why does a drug need a prior authorization?

  • The drug should only be used for certain health conditions.
  • The drug is often misused.
  • The drug may have side effects or drug interactions that need to be tracked.
  • The drug is expensive and there may be another less expensive medication that can be used instead.

How do you know if a medication requires prior authorization?

Refer to your plan’s drug list, also called a formulary. You may find your plan’s drug list online. When you find the drug list, look for a PA after the name of your medication. You may also contact your plan for this information by calling the customer service number available on the back of your insurance card.

What if your prescription needs prior authorization?

You and/or the pharmacist should talk to your prescriber. There may be another drug for your condition that does not need prior authorization. If not, then request your prescriber complete a prior authorization with the insurance company. Your insurance will review the information and communicate the decision with you and your prescriber.

Need Help Paying for your Medication?

If you have a high copay, the pharmacy will look at different options to help lower your copay. You can also learn more from the following resources:

Information to Care for Your Health