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In addition to being known throughout the region for offering world-class academic medicine, UF Health Jacksonville has earned respect for the level of charity and uncompensated care we provide.

More than 12% of Florida residents — roughly 2.7 million people — are without health insurance, making Florida one of the top five U.S. states with the highest percentage of uninsured residents. In Jacksonville, the percentage of uninsured residents match the state at 12%. In addition, many people who have some health care coverage find it falls short of their families’ needs. UF Health plays an important role in providing health care for these populations.

Financial Assistance

Patients who are unable to pay for their health care services — whether they are uninsured or receiving services not covered by their insurance — may qualify for financial assistance based upon their income. In addition, uninsured patients who are not eligible for financial assistance, may be eligible for a self-pay discount. Learn more about the guidelines for financial assistance.

Offering families a 'safety-net' of care

UF Health in Jacksonville and UF Health in Gainesville are two of the state’s nine statutory teaching hospitals. They are considered "safety-net" hospitals and are relied upon to serve residents in their primary service area who have little or no health insurance.

UF Health is one of Florida’s largest Medicaid and charity care providers. In fiscal year 2022, the organization provided $42.9 million in charity care with no reimbursement.

Safety-net hospitals and health systems provide health care access and a significant level of services to patients who would otherwise have limited or no access to care due to their insurance status, financial circumstances or their medical condition.

Not-for-profit hospitals play a unique and critical role in serving area residents. We receive tax exemptions from federal, state and local governments and are trusted to provide benefits back to our communities. These community benefits include the provision of uncompensated care for which no payment is received from patients or insurers.

Our commitment as a responsible, accountable steward of our resources is the cornerstone of UF Health Jacksonville's not-for-profit mission.

Committed to the community we serve

We are committed to decreasing disparities in health care delivery across ethnic and economic lines. Our community programs reflect the city's major causes of morbidity and mortality in both purpose and location. We are especially vested in improving the health of residents living in the community surrounding the hospital, the most populated area of Jacksonville's urban core.

UF Health Jacksonville is respected as an active, responsible corporate citizen and partner in the Jacksonville community and Florida. Together, our UF Health staff and affiliated UF and community physicians provide outstanding care and compassionate service to our patients and customers. We're proud to make a difference in our patients' lives, improve community health and well-being and contribute to the economic strength of the region.