Billing and Insurance

Hospitalization coverage is a contract between the patient and the patient's insurance company. UF Health Jacksonville accepts most insurance and will make every effort to expedite a claim. If you have acceptable hospitalization insurance at the time of your admission, a cash deposit will not be necessary. You may, however, be asked to pay a deductible or co-payment, depending upon your insurance plan.

If your insurance is not sufficient, you may be asked to make a deposit before you are admitted. The amount of the deposit will depend upon your diagnosis and expected length of stay. Charges for any and all services are payable with cash, check or credit card. Visa, MasterCard and American Express are accepted.

Billing Questions

If you have questions regarding your hospital bill, please call 904-244-4393.

If you have questions regarding your physician bill, please call 904-633-4200.

For additional information regarding insurance plans and managed care, please call 904-244-9046.

Accepted Insurance Plans

UF Health Jacksonville and University of Florida Jacksonville Physicians, Inc., are contracted with the following managed care plans. This list is not a guarantee of network participation with any payor. Benefit plan, referral and authorization requirements should be verified with the patient's health plan prior to scheduling an appointment.

  • Aetna, Inc. (Commercial Plans)
  • Aetna Medicare (HMO & PPO)
  • Archbold Medical Center Employee Benefit Plan (PPO)
  • Averde Health Plan (PPO)
  • AvMed (Commercial Plans)
  • BCBS (Commercial Plans)
  • BCBS Medicare (HMO & PPO)
  • BCBS Marketplace/Health Insurance (Exchange Plans)
  • Capital Health Plan
  • Cigna (Commercial Plans)
  • Corvel Healthcare (Workers Comp)
  • Coventry Healthcare, Inc. (PPO)
  • Evolutions Healthcare Systems (PPO)
  • First Coast Advantage (Medicaid MMA)
  • First Health (Commercial PPO Plans)
  • First Service Administrators, Inc. (PPO)
  • Florida Health Alliance (PPO)
  • Florida Health Care Plan
  • Florida Hospital Healthcare System
  • Focus Healthcare Management (Workers Comp)
  • Fringe Benefit Coordinators (PPO)
  • Health First Health Plans, Inc.
  • HealthChoice (PPO)
  • HealthEase/Staywell Healthy Kids
  • Hospice of North Central Florida
  • Humana (Medicaid HMO MMA)
  • Humana Health Plans - Commercial
  • Humana - (Medicare PPO)
  • LifeSynch (Behavioral Health)
  • Mental Health Associates (MHNet) (Behavioral Health)
  • Multiplan/PHCS (PPO)
  • NovaNet (PPO)
  • Opta Comp (Workers Comp)
  • Ped-I-Care (Title 19 & Title 21)
  • Prestige Health Choice (Medicaid MMA)
  • Staywell (Medicaid MMA)
  • Sunshine State Health Plan (Medicaid MMA)
  • Tricare - Humana Military Health Services
  • United Behavioral Health (Behavioral Health)
  • United Healthcare (Commerical Plans)
  • United Healthcare Healthy Kids
  • United HealthCare Community Plan (Medicaid MMA) (M*Plus)
  • USA Senior Care
  • Value Options (Behavioral Health for First Coast Advantage Members Only)
  • Veterans Health System
  • Volusia Health Network (PPO)
  • WellCare Medicare (HMO, POS & Dual Eligible)

For additional information regarding insurance plans and managed care, please call 904-244-9046.

Financial Assistance for Uninsured Patients

If you are a Duval County resident and do not have insurance, please contact our Outpatient Financial Services department at 904-244-4015 for healthcare coverage evaluation.

Additional Information

Reduced-Cost Services for Uninsured or Non-covered Inpatient, Ambulatory and Ancillary Services

UF Health Jacksonville may offer a discount for services to encourage the prompt payment for services provided to uninsured patients or patients receiving services that are not covered by their insurance. Services and/or procedures provided by UF Health Jacksonville will be discounted 35 percent of total charges or total estimated charges. This discount can be provided to any requesting patient and/or responsible party provided that payment is received prior to the date of procedure.

Emergency Services Financial Hardship Discount Program

To ensure that UF Health Jacksonville meets its community obligations to provide financial assistance to patients who receive emergency services but are in financial hardship with regard to their ability to pay for received emergency services care, UF Health Jacksonville may offer a discount for services rendered. Requests for a Financial Hardship Discount may be made at the time of service or after the provision of care. A Financial Hardship Discount will apply to Emergency Department services and/or emergency inpatient services. To be considered for the Emergency Services Financial Hardship Discount Program, the patient must provide the necessary information and documentation to apply for other existing financial resources that may be available to cover the health care services provided.