Billing and Insurance

Hospitalization coverage is a contract between the patient and the patient's insurance company. UF Health Jacksonville accepts most insurance plans and will make every effort to expedite a claim. If you have acceptable hospitalization insurance at the time of your admission, a cash deposit will not be necessary. You may, however, be asked to pay a deductible or co-payment, depending upon your insurance plan.

If your insurance is not sufficient, you may be asked to make a deposit before you are admitted. The amount of the deposit will depend upon your diagnosis and expected length of stay. Charges for any and all services are payable with cash, check or credit card. Visa, MasterCard and American Express are accepted.

Services may be provided in the hospital by the facility as well as by other health care practitioners who may separately bill the patient. Health care practitioners who provide services in the hospital may or may not participate with the same health insurers or health maintenance organizations as the hospital. Prospective patients should contact the health care practitioner who will provide services in the hospital to determine which health insurers and health maintenance organizations the practitioner participates in as a network provider or preferred provider.

If you are uninsured or receiving services not covered by your insurance, you may qualify for financial assistance.

Billing Questions

If you have questions regarding your hospital bill, please call 904-244-4393.

If you have questions regarding your physician bill, please call 904-633-4200.

For additional information regarding insurance plans and managed care, please call 904-244-9046.

Accepted Insurance Plans

UF Health Jacksonville and University of Florida Jacksonville Physicians, Inc., are contracted with the following managed care plans. This list is not a guarantee of network participation with any payor. Benefit plan, referral and authorization requirements should be verified with the patient's health plan prior to scheduling an appointment.

  • Aetna, Inc. (Commercial Plans)
  • Aetna Medicare (HMO & PPO)
  • Aetna QHP Network Marketplace (Exchange Plans)
  • Archbold Medical Center Employee Benefit Plan (PPO)
  • Averde Health Plan (PPO)
  • AvMed (Commercial Plans)
  • BCBS (Commercial Plans)
  • BCBS Medicare (HMO & PPO)
  • BCBS Marketplace/Health Insurance (Exchange Plans)
  • Capital Health Plan
  • Choice Medical Management (Workers Comp)
  • Cigna (Behavioral Health)
  • Cigna (Commercial Plans)
  • Corvel Healthcare (Workers Comp)
  • Coventry Healthcare, Inc. (Commercial Plans)
  • Coventry One CareLink Marketplace (Exchange Plans)
  • Evolutions Healthcare Systems (PPO)
  • First Health (Commercial PPO Plans)
  • First Service Administrators, Inc. (PPO)
  • Florida Health Alliance (PPO)
  • Florida Health Care Plan
  • Florida Hospital Healthcare System
  • Fringe Benefit Coordinators (PPO)
  • HealthChoice (PPO)
  • Health First Health Plans, Inc.
  • Heritage Summit Health Care (Workers Comp)
  • Hospice of North Central Florida
  • Humana (Medicaid HMO MMA)
  • Humana Health Plans (Commercial Plans)
  • Humana - (Medicare PPO)
  • LifeSynch (Behavioral Health)
  • Magellan Complete Care (Medicaid HMO MMA)
  • Mental Health Associates (MHNet) (Behavioral Health)
  • Molina Healthcare (Medicaid HMO MMA)
  • Multiplan/PHCS (PPO)
  • NovaNet (PPO)
  • Ped-I-Care (Title 19 & Title 21)
  • Prestige Health Choice (Medicaid HMO MMA)
  • Prime Health Services (Workers Comp)
  • Staywell Healthy Kids
  • Staywell (Medicaid HMO MMA)
  • Sunshine State Health Plan (Medicaid HMO MMA)
  • Tricare - Humana Military Health Services
  • United Behavioral Health (Behavioral Health)
  • United Healthcare (Commerical Plans)
  • United HealthCare Community Plan (Medicaid MMA) (M*Plus)
  • United Healthcare Marketplace (Exchange Plans)
  • USA Senior Care
  • Veterans Health System
  • Veterans Choice Program
  • Volusia Health Network (PPO)
  • WellCare Medicare (HMO, POS & Dual Eligible)

For additional information regarding insurance plans and managed care, please call 904-244-9046.