Billing and Insurance

Hospitalization coverage is a contract between the patient and the patient's insurance company. UF Health Jacksonville accepts most insurance plans and will make every effort to expedite a claim. If you have acceptable hospitalization insurance at the time of your admission, a cash deposit will not be necessary. You may, however, be asked to pay a deductible or co-payment, depending upon your insurance plan.

If your insurance is not sufficient, you may be asked to make a deposit before you are admitted. The amount of the deposit will depend upon your diagnosis and expected length of stay. Charges for any and all services are payable with cash, check or credit card. Visa, MasterCard and American Express are accepted.

If you are uninsured or receiving services not covered by your insurance, you may qualify for financial assistance.

Billing Questions

If you have questions regarding your hospital bill, please call 904-244-4393.

If you have questions regarding your physician bill, please call 904-633-4200.

For additional information regarding insurance plans and managed care, please call 904-244-9046.

Accepted Insurance Plans

UF Health Jacksonville and University of Florida Jacksonville Physicians, Inc., are contracted with the following managed care plans. This list is not a guarantee of network participation with any payor. Benefit plan, referral and authorization requirements should be verified with the patient's health plan prior to scheduling an appointment.

  • Aetna, Inc. (Commercial Plans)
  • Aetna Medicare (HMO & PPO)
  • Archbold Medical Center Employee Benefit Plan (PPO)
  • Averde Health Plan (PPO)
  • AvMed (Commercial Plans)
  • BCBS (Commercial Plans)
  • BCBS Medicare (HMO & PPO)
  • BCBS Marketplace/Health Insurance (Exchange Plans)
  • Capital Health Plan
  • Cigna (Commercial Plans)
  • Corvel Healthcare (Workers Comp)
  • Coventry Healthcare, Inc. (PPO)
  • Evolutions Healthcare Systems (PPO)
  • First Coast Advantage (Medicaid MMA)
  • First Health (Commercial PPO Plans)
  • First Service Administrators, Inc. (PPO)
  • Florida Health Alliance (PPO)
  • Florida Health Care Plan
  • Florida Hospital Healthcare System
  • Focus Healthcare Management (Workers Comp)
  • Fringe Benefit Coordinators (PPO)
  • Health First Health Plans, Inc.
  • HealthChoice (PPO)
  • HealthEase/Staywell Healthy Kids
  • Hospice of North Central Florida
  • Humana (Medicaid HMO MMA)
  • Humana Health Plans - Commercial
  • Humana - (Medicare PPO)
  • LifeSynch (Behavioral Health)
  • Mental Health Associates (MHNet) (Behavioral Health)
  • Multiplan/PHCS (PPO)
  • NovaNet (PPO)
  • Opta Comp (Workers Comp)
  • Ped-I-Care (Title 19 & Title 21)
  • Prestige Health Choice (Medicaid MMA)
  • Staywell (Medicaid MMA)
  • Sunshine State Health Plan (Medicaid MMA)
  • Tricare - Humana Military Health Services
  • United Behavioral Health (Behavioral Health)
  • United Healthcare (Commerical Plans)
  • United Healthcare Healthy Kids
  • United HealthCare Community Plan (Medicaid MMA) (M*Plus)
  • USA Senior Care
  • Value Options (Behavioral Health for First Coast Advantage Members Only)
  • Veterans Health System
  • Volusia Health Network (PPO)
  • WellCare Medicare (HMO, POS & Dual Eligible)

For additional information regarding insurance plans and managed care, please call 904-244-9046.